Swim Fast and Water Polo Terms and Conditions
The following terms and conditions apply to all participants ("you") engaging in Swim Fast and Water Polo lessons organized by Swim Fast and Water Polo ("we" or "us"). Please ensure that you have read and understood the following, and retain a copy for your records:
Acceptance of Terms and Conditions by booking or participating in Swim Fast and Water Polo lessons with us, you accept these terms and conditions, which will form part of the contract between us. We reserve the right to modify these terms and conditions at any time without prior notice.
Child Protection Swim Fast and Water Polo staff are obligated to take action if they suspect a child may be a victim of abuse or if a child discloses abuse. In such cases, staff will follow the Child Protection Policy.
Complaints:
Swim Fast and Water Polo is committed to delivering high standards of teaching, coaching, and childcare in Swim Fast and Water Polo. If you or your child is dissatisfied with the service, please inform us. Complaints should be directed to the Duty Manager or Course Tutor, who will investigate and address the matter promptly.
Insurance All participants are covered by our Public Liability Insurance.
Liability:
Swim Fast and Water Polo does not accept liability for sickness, personal injury, or death of any participants unless directly caused by proven negligence. Organizers providing the facility bear no liability for personal injuries, loss, or damage while attending Swim Fast and Water Polo courses.
Swim Fast and Water Polo Lesson Booking:
Swim Fast and Water Polo terms are approximately 12 weeks long. Bookings are on a first-come, first-served basis. Renewals for the next term take place approximately two to four weeks before the new term starts.
Payments:
All bookings must be accompanied by full payment. Failure to make payment by the first lesson may result in the cancellation of your booking.
Swim Fast and Water Polo Private Lessons:
Private lessons are paid for in blocks of 5 weeks. Cancellation with less than 24 hours notice may result in the forfeiture of a make-up lesson.
Group Lessons:
Group lessons are paid on a full-term basis or for the remaining classes of the term. No make-up lessons, credit, or refunds are provided for absences.
Attendance
Participants must observe entry rules and respect all rules at Swim Fast and Water Polo. Late comers will be admitted to the class but will not receive an extension. If more than 10 minutes late, admission will be denied.
Cancellations within seven days of booking may be eligible for a refund, less any lessons taken and a 1-lesson administration charge. Cancellations after seven days may be subject to a 20% administration charge.
Cancellations Due to 'Circumstances beyond our Control' No refunds will be issued for circumstances beyond our control ('Force Majeure'). Extra lessons may be included during the term, but it is not guaranteed.
Time Change due to Circumstance beyond our Control We reserve the right to change existing class times due to reasons beyond our control.
Changing Days/Times Changes are allowed if space is available. Refunds will not be issued if changes are not possible.
Illness Participants with illnesses or medical conditions must wait until cleared by a doctor before returning to classes.
Behavior
Non-compliance with staff instructions or unruly behavior may result in termination of the contract without a refund.
All teachers are qualified, but teacher changes may occur due to illness or other reasons.
Lost Property:
Swim Fast and Water Polo is not liable for lost, stolen, or damaged items. Unclaimed items will be distributed to local charities after three weeks.
Photographs may be taken for teaching and promotional purposes. Parents must sign a clearance form for personal photography.
All customers must change in the correct changing room. Nudity on poolside is not permitted.
For any questions, contact us at [email protected]. www.openwatercayman.com for more information.
SWIM FAST AND WATER POLO February 2024